Refund & Cancellation Policy

Effective Date: 02 July, 2025.

Thank you for choosing Siarho Global Solutions Pvt Ltd. We take pride in delivering quality services in the areas of website development, design, digital marketing, SaaS, and IT solutions. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are accepted.

1. Services Covered

This policy applies to all services offered by Siarho Global Solutions Pvt Ltd through our website https://siarho.com, including:

  • Website Development & Design
  • Digital Marketing Services
  • Software as a Service (SaaS)
  • Commission-based services
  • Branding and Graphics

2. Cancellation Policy

a. Before Service Initiation

  • You may request cancellation of any service within 24 hours of payment, provided the work has not been initiated.
  • If the service is cancelled before any project work begins, a full refund may be processed, minus any applicable processing fees.

b. After Service Initiation

  • Once the work has commenced, cancellation is not permitted.
  • In cases where cancellation is requested mid-way through a project, the refund amount (if any) will be pro-rated based on work completed and resources utilized.
  • No cancellation is accepted for completed or near-completion projects.

3. Refund Policy

a. Refund Eligibility

Refunds may be provided in the following scenarios:

  • Duplicate payment made by the customer
  • Service was not delivered due to internal errors or failure on our part
  • Pre-agreed refund conditions mentioned in a signed agreement

b. Non-Refundable Scenarios

  • Change of mind after project initiation
  • Delays caused by the client (e.g., failure to provide content, revisions, or approvals)
  • Services such as digital marketing or PPC management where results may vary
  • Domains, hosting, third-party tools or licenses purchased on behalf of the client

4. Refund Processing

  • Eligible refunds will be processed within 7–15 working days from the date of approval.
  • Refunds will be made to the original payment method (bank account, UPI, credit/debit card).
  • We are not responsible for delays caused by the payment gateway or bank.

5. How to Request a Refund or Cancellation

To initiate a cancellation or refund request, please contact our support team at:

📧 Email: support@siarho.com
📞 Phone: +91 7675011927

Please provide:

  • Your full name
  • Order ID or invoice number
  • Reason for cancellation or refund request
  • Any supporting documents, if applicable

6. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.

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